Important Information Regarding The Washington Inn Santa Fe

If you made your reservation using a third-party online travel agent; such as Airbnb, VRBO, Homeaway or any other travel agent, please refer to that third party cancellation policy sent to you through them.

PAYMENTS AND CANCELLATIONS:
***Note: For all reservations, if a reservation has already begun (the check-in has passed) there will be no refund or credit given for the unused nights.

If You Booked Through the Washington Inn Directly:

A 50% deposit charged to a credit card is required at the time your reservation is confirmed and will be applied to the total amount due. The final payment is due 14 days before your arrival and will automatically be charged to your credit card unless other payment arrangements have been made.

If you cancel your stay 15 days or more before your arrival date, your deposit will be refunded, less a handling fee in the amount of 10% of the gross room rate amount. If you cancel less than 15 days before your arrival date, you will receive no refund unless we are able to re-book the unit for the same time period at the same rate. In that instance, you will be refunded 75% of the gross room rate received from the replacement booking.

Reservations of 30 days or more:
A 50% deposit charged to a credit card is required at the time the reservation is confirmed and will be applied to the total amount due. The final payment is due no later than 60 days before your arrival IN THE FORM OF A PERSONAL, eCHECK OR CERTIFIED CHECK.  

If you cancel your stay 60 days or more before your arrival date, your deposit will be refunded, less a handling fee in the amount of 10% of the gross room rate amount. If you cancel less than 60 days before your arrival date, you will receive no refund unless we are able to re-book the unit for the same time period at the same rate. In that instance, you will be refunded 75% of the gross room rate received from the replacement booking.

We accept VISA, MASTERCARD, AMERICAN EXPRESS, cash, personal, eCheck and certified checks, as well as money orders.

If You Booked Through Airbnb:

Please refer to the cancellation policy within your booking on Airbnb. The Washington Inn is not able to issue refunds directly for any reservations booked via Airbnb. 

If You Booked Through Vrbo or HomeAway:

If you cancel at least 60 days before check-in you will get back 100% of the amount you have paid. If you cancel between 30 and 60 days before check-in, you will get back 50%. Otherwise, you will not receive a refund.

CONTACT & BILLING INFORMATION
As is standard practice in any accommodation, we require a valid credit card, address, phone number, email, vehicle and license plate information to be on file before access is granted to any unit.

Contact information is required so we can contact you and identify you as one of our guests, both for your safety and in the event of an emergency.

***Regardless of third-party protection and booking procedures, Washington Inn requires the valid credit card and billing information requirements mentioned above.  After booking, our office will contact you directly if additional information is needed.  A valid credit card must be on file for incidental charges, including smoking, excessive cleaning or any other damage NOT covered by the Rental Guardian Rental Protection Insurance.

 

AIRBNB GUESTS:
You are automatically covered for up to $1,000,000 of damage protection, at no additional fee, premium or deductible when booking through Airbnb.  

CHECK-IN:
We guarantee check-in by 4:00 pm with a personalized check-in procedure. This is meant to assist and protect our guests and owners. For an additional fee, you can arrange for an earlier check-in that will guarantee the readiness of the unit by 2:00 pm. Please contact our guest services team to check on details and availability.

In the event that we have the unit prepared earlier than 4:00 pm, we will let you know that you may check-in early without being charged a fee, but please remember that this is by no means a guarantee. We want you to enjoy your stay as much as possible, but we also need the time to make things perfect for you.

CHECK-OUT:
Check-out time is 10:00 am. If a later check-out has not been arranged, please observe our 10:00 am check-out time so that we can perform our housekeeping and maintenance tasks for the next guest’s arrival. We want it to be as clean for our next guests as it was for you.

***For an additional fee of $100 , you can arrange for a later check-out time. Please contact our guest services team to check on details and availability.